Vouza: AI Assistant
Solutions for SMEs

Privacy Policy

1. Who We Are

Vouza AI ("Vouza", "we", "us") is a company incorporated in Singapore. We operate the website at vouza.ai and provide AI assistant solutions for businesses. Contact us at hello@vouza.ai.

2. Data We Collect

When you submit an enquiry through our contact form, we collect:

• Full name and company name
• Email address
• Phone / WhatsApp number (optional)
• Country of operation
• Your message and solution interest

We do not collect payment data, government ID, or sensitive personal data through this website.

3. How We Use Your Data

Your personal data is used solely to:

• Respond to your enquiry and provide information about our services
• Follow up on your interest in Vouza's AI solutions
• Send relevant service updates, only where you have indicated interest

We do not use your data for unsolicited marketing, profiling, or automated decision-making.

4. Legal Basis — PDPA 2012 (Singapore)

We comply with the Personal Data Protection Act 2012 (Singapore). We collect your personal data with your consent (given via the form checkbox). You may withdraw consent at any time by emailing us at hello@vouza.ai.

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share data with:

• Web3Forms — our form processing service (data is transmitted to deliver your message to our inbox and is not retained by them for marketing)
• Our internal team members who handle enquiries

No data is transferred outside Singapore without appropriate safeguards.

6. Data Retention

We retain enquiry data for up to 2 years to support our business relationship. After that, data is deleted or anonymised unless a longer period is required by law.

7. Your Rights

Under the PDPA, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Withdraw consent and request deletion of your data

To exercise any of these rights, email us at hello@vouza.ai with the subject "PDPA Data Request". We will respond within 10 business days.

8. Security

We take reasonable steps to protect your personal data from unauthorised access, disclosure, or loss. Our website is served over HTTPS and form submissions are encrypted in transit.

9. Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page will reflect any changes. Continued use of this website after changes constitutes acceptance of the updated policy.

10. Contact Our Data Protection Officer

For any data protection concerns, contact us at:
Vouza AI · Singapore · hello@vouza.ai

Terms of Service

1. Acceptance of Terms

By accessing or using the Vouza AI website and services ("Services"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our Services.

2. About Vouza AI

Vouza AI ("Vouza", "we", "us") is a company incorporated in Singapore providing AI-powered assistant, automation, robotics, and vision-AI solutions for businesses. Contact us at hello@vouza.ai.

3. AI Accuracy

AI-generated content may contain inaccuracies and should be reviewed before making important business decisions. Our Services use artificial intelligence to generate content, responses, and recommendations, and this content should not be relied upon as a substitute for professional judgment. You should independently review and verify AI-generated content before making important business, financial, legal, or operational decisions.

4. Technology Providers

Vouza.ai may use multiple third-party AI and cloud providers to deliver its services and may change providers where appropriate without reducing the subscribed service. These providers may include, but are not limited to, Twilio, AWS, Hostinger Cloud, and third-party AI model providers.

5. Service Availability

Services rely on third-party cloud platforms and APIs, so availability may occasionally be affected by those providers. We will make reasonable efforts to maintain service continuity but do not guarantee uninterrupted access.

6. Acceptable Use

Customers must not use the platform for spam, phishing, fraud or unlawful activities. We reserve the right to suspend or terminate access for any use that violates this policy.

7. Intellectual Property

All content, trademarks, and technology on this website and within our Services, excluding third-party content and customer data, are the property of Vouza AI or its licensors.

8. Limitation of Liability

To the maximum extent permitted by law, Vouza AI shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services, including decisions made based on AI-generated content.

9. Changes to These Terms

We may update these Terms from time to time. The effective date above will reflect the most recent revision. Continued use of our Services after changes constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of Singapore.

11. Contact

For questions about these Terms, contact us at hello@vouza.ai.